Are the products offered in Mastore available?
All products displayed in the store are available for immediate delivery. If parts of a displayed product run out, it may take some time to supply the product.
How long does it take to deliver the order?
After the order is approved, delivery takes one or two working days in all areas.
How is the order delivered?
Upon completion of the order, it is delivered to the shipping company or our distributors, who then communicate with the customer.
I purchased a product and it doesn't match the description, I want a refund, what is the process?
The customer can either receive a refund or exchange the product for another product of the same value.
What is the period for returning and exchanging products?
We will be informed of products to be replaced within 3 days of receiving the order.
When will my order arrive?
Our delivery company or distributors will contact you within 24 to 48 hours after our team responds to the call